Job Description:

About Us

Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK.

We pride ourselves on building long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security and business performance.

Due to continued growth, we are looking for an Infrastructure Engineer to join our technical team and help deliver infrastructure support, cloud services and project work across a diverse client base.

This is an excellent opportunity for a capable engineer looking to expand their experience across Microsoft technologies, cloud services, networking and cybersecurity within a varied MSP environment.

The Role

As an Infrastructure Engineer, you will be responsible for supporting, maintaining and improving client infrastructure environments while assisting with the delivery of cloud and infrastructure projects.

You will work closely with our senior engineering team to deliver high-quality solutions and ensure client systems remain secure, reliable and well maintained.

The role combines project delivery, infrastructure administration and technical support, offering exposure to a broad range of technologies and business sectors.

This is a hands-on technical position suited to someone who enjoys solving problems, implementing solutions and developing their technical expertise.

Who We're Looking For

You may currently be working as a:

• Infrastructure Engineer
• 2nd/3rd Line Engineer
• Systems Engineer
• Technical Support Engineer
• Cloud Support Engineer
• MSP Engineer

We're looking for somebody who enjoys solving technical challenges, delivering successful projects and helping clients get the most from their technology investments.

You should be comfortable working both independently and as part of a team, with a proactive approach to learning and continuous improvement.

Key Responsibilities

Infrastructure Support

• Support and maintain Windows Server environments.
• Administer Active Directory and Group Policy.
• Manage and support Microsoft 365 services.
• Support Exchange Online, SharePoint Online and Microsoft Teams.
• Administer Entra ID and Microsoft Intune environments.
• Maintain backup and disaster recovery solutions.
• Support virtualisation platforms.
• Monitor and maintain business-critical infrastructure systems.
• Support line-of-business applications and associated infrastructure.
• Maintain system documentation and configuration records.

Cloud Services

• Support Microsoft Azure environments.
• Assist with Azure migrations and infrastructure modernisation projects.
• Deploy and maintain Azure virtual machines and cloud services.
• Assist with hybrid cloud deployments.
• Support Microsoft 365 tenant implementations and migrations.

Networking

• Support network infrastructures including switching, wireless, SD-WAN and site-to-site connectivity.
• Troubleshoot network, VPN and internet connectivity issues.
• Support UniFi, Omada and Peplink environments.
• Maintain network documentation and configuration records.
• Assist with network upgrades and standardisation projects.

Security & Compliance

• Implement security best practices across client environments.
• Support Conditional Access and MFA deployments.
• Assist with vulnerability remediation activities.
• Support Keeper Security password management environments.
• Help improve security standards across managed environments.
• Assist with Cyber Essentials and ISO 27001 related activities.
• Support backup, disaster recovery and business continuity processes.

Projects

• Assist with infrastructure and cloud projects.
• Deliver project tasks within agreed timescales.
• Support server upgrades, migrations and deployments.
• Produce technical documentation and implementation records.
• Participate in project planning and handovers.
• Support testing and validation activities.

Essential Skills & Experience

We are interested in practical experience and technical capability rather than arbitrary time-served requirements.

You should have strong experience across several of the following areas:

• Windows Server
• Active Directory
• Group Policy
• Microsoft 365
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Entra ID
• Intune / Conditional Access
• Microsoft Azure
• Virtualisation Technologies
• Backup and Disaster Recovery
• Networking Fundamentals
• VLANs, VPNs, Routing and Switching
• PowerShell
• Technical Troubleshooting

You should also possess:

• Strong problem-solving skills.
• Excellent communication skills.
• Good customer service skills.
• Strong documentation abilities.
• Attention to detail.
• A proactive and organised approach to work.

Desirable Experience

Experience with any of the following would be advantageous:

• Azure Virtual Desktop
• Azure Site Recovery
• Azure Networking
• Experience with Enterprise Backup & Replication Platforms
• UniFi Network
• Omada SDN
• Peplink SD-WAN
• Keeper Security
• Microsoft Defender
• Cyber Essentials and/or ISO 27001
• ITIL Environments

Core Technology Areas

The successful candidate can expect to work extensively with:

• Microsoft Azure
• Microsoft 365
• Windows Server
• Active Directory
• Entra ID
• Intune
• Exchange Online
• SharePoint Online
• Virtualisation Platforms
• Backup & Replication Platforms
• Network Infrastructure
• SD-WAN Technologies
• Keeper Security
• PowerShell

What Success Looks Like

During your first 12 months you will:

• Become familiar with our client environments, systems and standards.
• Successfully deliver infrastructure and cloud project work.
• Build strong relationships with clients and colleagues.
• Develop your expertise across Microsoft cloud and infrastructure platforms.
• Contribute to improving documentation and technical standards.
• Assist in maintaining secure, reliable and resilient client environments.
• Take ownership of technical issues and see them through to resolution.

Career Progression

This role offers genuine opportunities for progression as the business continues to grow.

Potential future career paths include:

• Senior Infrastructure Engineer
• Senior Infrastructure & Cloud Engineer
• Technical Consultant
• Technical Lead

We are committed to supporting professional development and helping our engineers build long-term careers within the business.

Why This Role Is Different

This is not a role where you'll be limited to a single technology or environment.

You will have the opportunity to:

• Work with modern Microsoft cloud technologies.
• Deliver infrastructure and cloud projects.
• Develop networking and cybersecurity skills.
• Gain exposure to a wide range of industries and client environments.
• Work closely with experienced senior engineers.
• Contribute ideas and service improvements.
• Build a long-term career with genuine progression opportunities.

If you're looking for a varied and technically rewarding role where you can continue developing your skills while making a real difference to clients, we'd love to hear from you.

Benefits

• £40,000 - £50,000 salary depending on experience
• Company pension
• Certification and training support
• Exposure to enterprise-class technologies and projects
• Company events
• Free onsite parking
• Career progression opportunities
• Exposure to a wide range of client environments and technologies

Why Join Us?

This is an opportunity to join a growing MSP where you can broaden your technical expertise, work on interesting projects and build a long-term career.

You'll gain hands-on experience across Microsoft 365, Azure, Windows Server, networking, security and cloud technologies while working alongside an experienced technical team and helping deliver excellent outcomes for our clients.

Location: Horwich, Bolton, Lancashire

Salary: £40,000 - £50,000 DOE

Type: Full Time, Permanent